Established over 30 years ago, Lifeplus’s mission is to be the world leader in holistic wellbeing by helping millions of people unlock the wellness within them. We manufacture and distribute high‑quality nutritional supplements directly to our customers worldwide and are proud of our enthusiastic team that is dedicated to creating a lasting legacy of wellbeing.

Role Purpose

Own and continuously improve the quality, consistency and effectiveness of Customer Care processes and supporting documentation. The role identifies inefficiencies, defines and recommends improved “to‑be” processes, and ensures changes are documented, validated and embedded across operations. Working within a process‑driven framework, the role supports collaboration across Customer Care and adjacent functions to enable joined‑up, efficient end‑to‑end delivery.

Responsibilities

• Own, maintain and govern Customer Care process documentation, ensuring accuracy, version cont...