Your role

You will work as an integral part of our Global View Business Excellence team to author and edit content adhering to ADP’s authoring standards while also being an advocate for the client and associate experience. In this role you will meet the information needs of our clients and associates by producing accurate, concise, and usable content, including business processes, how‑to articles, troubleshooting guides, overviews, online help, and others. You will utilize authoring tools, a component content management system, and work closely with business partners, content developers, IT partners, UX teams, project teams, training teams, and others to ensure high‑quality deliverables.

What you’ll do

• Create/edit/manage content for GlobalView.
• Use knowledge management key metrics to drive improvements in content presentation to associates.
• Assess and align business content to the enterprise content model.
• Conduct detailed ...