Overview

Review and moderate social media content accurately and efficiently while adhering to client policies and procedures.

Responsibilities

• Review application and social media content.
• Make decisions according to defined Policies & Procedures.
• Document all information following standard operating procedures.
• Perform tasks with required speed and accuracy to meet client KPIs.
• Prioritize tasks to best fit client needs.
• Contribute to process improvements.
• Diligently log all activities.

Qualifications

• Open-mindedness and ability to accept a changing environment.
• Focus-oriented and diligent work ethic.
• Customer focus and adaptability to different personality types.
• Understanding of internet-based research and data verification techniques.
• Basic understanding of different social media platforms.
• Ability to handle sensitive and ...