Title: L1 Search Evaluator/Content Moderator

Location: Mexico City/Monterrey/Guadalajara (Onsite)

Hire type: Fulltime

Job Description:

Role Overview: L1 Search Evaluators are the frontline specialists responsible for assessing search quality and investigating user feedback to improve Client’s algorithms and search products.

Key Responsibilities:

● Search Quality Assessment: Review and categorize bad cases to help search products and algorithms improve.

● User Feedback Investigation: Analyze user search requirements through data and direct feedback.

● Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.

● Policy Application: Read and apply 20-page long p...