**SNAPSHOT**
Location: Meycauayan, Bulacan, PH Company: Nestlé Business Services

**POSITION SUMMARY**

The **Content Services Supervisor** is responsible for driving operations ensuring timely, accurate and efficient service delivery based on agreed service level objectives focusing on improving end-user satisfaction. The Content Services Supervisor is responsible for people management, administration, engagement and development aligned with the company's business principles and processes

**A day in the life of...**

+ Drives Efficient Operations- Ensures team is aligned with the company's Operational Master Plan (OMP)- Responsible in ensuring that all agreed SLAs and KPIs are met- Ensures critical roles and activities have backups - Drives continuous improvement- Drives transition activities- Ensure alignment of service delivery with all the guidelines set up for Content Adaptation - Run regular governance calls with key stakeholder - Market c...