Hybrid work is required, with at least 40% of the time on-site at the Canadian Blood Services location in Sudbury, Ontario.

About the Role

Canadian Blood Services is looking for a Temporary full‑time Contact Quality Assessor to join the National Contact Centre (NCC) team in Sudbury, Ontario. The NCC team supports donors and the public through appointment booking, information, and issue resolution, ensuring consistent, high‑quality service across all interactions to deliver a positive donor experience.

Reporting to the Business Optimization Manager, you will review, assess, and evaluate all exchanges between donors or callers and NCC agents. Your goal is to maintain the highest standard of quality and consistency of customer service at every touch point.

Formula for Success

• Apply quality assessment skills to ensure adherence to NCC processes, standards, and customer service expectations through call quality assessments.
• U...