⏰ Permanent

Contact Centre UAT and QA Specialist

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EPS

                    Location
                    📍 Kuala Lumpur, Malaysia
                

                    Posted
                    📅 June 18, 2026
                

                    Work Type
                    ⏰ Permanent
                

Position Overview

                    Contact Centre UAT and QA Specialist Posting Date : 31 Mar 2026 | Close Date :29 Jun 2026 
Industry: Finance/ Banking/ Insurance
Working day: Mon-Fri
Location: TRX area
Role Overview

We are seeking a detail-oriented QA Analyst to support quality assurance activities for contact centre systems and integrations. This role is responsible for validating workflows, ensuring system stability, and supporting user acceptance testing (UAT) to deliver a seamless operational experience.
Key Responsibilities
Validate contact centre workflows, including call routing, case management, and omni-channel functionalities within Salesforce. 

Test CTI integrations and IVR workflows to ensure accuracy, reliability, and performance stability. 

Perform end-to-end quality assurance testing for agent desktop features and escalation processes. 

Document, track, and manage defects...
                

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Job Details

⏰

Employment Type

Permanent

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