Job Location: Cardiff
Salary: £34,143
Contract type: Permanent
Posting End Date: 21/06/2026

About the Role

Our vision is to be the leading utility partner to accelerate the UK towards net zero. We are looking for a Contact Centre Team Manager who will earn customer loyalty and drive business growth by providing consistently excellent service.

Purpose of the Role

• Put customers’ needs at the heart of everything we do.
• Be passionate about customer service and always deliver an exceptional experience.
• Be a brand advocate and champion.
• Lead a Customer Service Team across multiple brands.

Key Responsibilities

• Lead a team of Customer Service Advisors to deliver exceptional customer experience across all brands.
• Ensure the Retail department meets and exceeds customers’ expectations and department objectives.
• Actively lead by example demonstrating...