Role: Call Centre Team Leader
Location: Wythenshawe (office based)
Term: Full Time, Permanent
Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends
Salary: £30,000 - £33000 DOE + benefits

CCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22.

The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team.

This will be a role that delivers growth through improved skills and behaviours of the team.

Role duties of the Call Centre Team Leader

Build and deliver success plans for the team
Evaluate performance throughout the sh...