About the role

The purpose of the Contact Centre Team Leader role is to help guests who are either thinking of coming to Butlin’s to have a great experience or who those who may need help and support with their current booking.
From the very first contact as the leader your role will be to support your team by ensuring they are coached and developed in a way that helps them to perform at their very best As a Team Leader you will report directly to the Sales & Service Manager who will support your coaching and development journey and ensure a cycle of continuous improvement. Key Responsibilities Role modelling the behaviours and ways of working so that every team member understands their role and how they can contribute towards creating a positive environment for our team and an experience our guests will value. Maximising the sales and Customer Care potential by supporting your team to understand the needs of our guests and to use their product knowledge to prov...