This job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Contact Centre Team Leader

Location: Islington

Salary: £37,000

Ingeus are currently looking for an Contact Centre Team Leader to lead a team of Engagement Advisors, who are the first point of contact for Job Centre Plus (JCP) and responsible for the warm handover process. You will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant immediately in the programme and collect any relevant information which will allow our Employment Advisors to personalise the Initial Face to Face Meeting.

As our Contact Centre Team Leader, you will:

* Build and maintain effective working relationships
* Lead and manage the team to achieve all performance targets
* Proactively seek ways to conti...