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⏰ Full-time

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police
Location πŸ“ Chelmsford, United Kingdom
Posted πŸ“… June 12, 2026
Work Type ⏰ Full-time

Position Overview

Contact Centre OfficerΒ 

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is Β£27,204 to Β£29,859 per annum exclusive of shift and weekend working allowance, (up to Β£32,644 to Β£35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

What will you be doing?

  • Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an acc...
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    Job Details

    ⏰
    Employment Type
    Full-time
    πŸ“Š
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    πŸ“
    Location
    Chelmsford, United Kingdom