Position Overview
YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
Customer Contact Centre Manager
Manage, plan and strategize the daily contact center operations to achieve “best day every day” by consistently hitting 80% GOS Daily/weekly/monthly.
To drive and create a high-performance culture through consistently hitting green KPIs for team, self and department through these activities:
Upselling
Team’s productivity
To manage, operate and comply to the DHL Center of Excelle...