Contact Centre Agent

Location: Stone, Staffordshire (Hybrid working available after probation)

Salary: £26,230 basic + uncapped commission

Hours: Full time | 37.5 hours a week, across a rotating shift pattern:

08:00-16:30/ 09:30-18:00/ 12:00-20:00

Saturday: 08:00-14:00 (rota-based)

Contract: Permanent

The Role

We are recruiting multiple Contact Centre Agents on behalf of a growing, values‑led organisation within the enforcement and regulated financial services sector. Due to recent contract wins and ongoing business growth, this is an excellent opportunity to join a stable employer offering long‑term career prospects.

This role involves managing inbound and outbound customer contact via telephone, email, and live chat, supporting individuals to resolve outstanding balances through ethical, compliant, and affordable payment arrangements. Calls can be emotionally challenging at times, so resilience, empathy, and professionali...