Job Summary
This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.
Key Responsibilities
Handle inbound calls, provide end to end solutions to clients
Ensure all client enquires, service request and complaints are handled as per defined processes.
To be updated with all contact center process and policies and bank product information.
Supporting the client on any client-initiated needs
Delivering on transactions, service requests, mobile/online training
Fulfill all service needs with maximum first call resolution
Co-browse with the Client in order to assist in resolving issues
Ability to solve problems and close issues without handing over
Educate and steer clients for interactions with the bank via on...