Job Description
On behalf of our client, we are looking for a Contact Center Agent to join their team in Riyadh.
- Answering customer inquiries via phone, WhatsApp, email, and social media.
- Providing information about services, packages, promotions, and events.
- Handling customer complaints and ensuring timely resolution.
- Conducting outbound sales calls and following up on leads.
- Converting inquiries into bookings and achieving sales targets.
- Promoting memberships, seasonal offers, and additional services.
- Managing bookings, reservations, amendments, and cancellations.
- Maintaining accurate customer records in CRM systems.
- Delivering exceptional customer service and guest experience.
- Processing payments, invoices, and transaction confirmations.
- Reconciling payments and ...