Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you.

We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team. In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services.

You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.

You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and...