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⏰ Fixed Term - Full Time

Contact Centre Advisor (Fixed-Term Contract)

Fred. Olsen Cruise Lines - Shore Based
Location 📍 Ipswich, United Kingdom
Posted 📅 June 02, 2026
Work Type ⏰ Fixed Term - Full Time

Position Overview

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

Due to a period of increased demand, we are now strengthening our Contact Centre team with a Contact Centre Advisor in our Ipswich Head Office on a 6-month fixed-term contract.

The day-to-day duties for this role include:

  • Create, amend, and upgrade test cruise bookings within the new booking system, including adding applicable extras.
  • Replicate existing live bookings from the current booking system into the new platform to ensure accuracy and continuity during testing.
  • Execute a range of predefined testing scenarios as assigned by the Assistant Reservations Man...
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    Job Details

    Employment Type
    Fixed Term - Full Time
    📊
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Ipswich, United Kingdom