Position Overview

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. Our contact centers deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. We use both on‑site and remote agents and advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are looking for a skilled and enthusiastic Contact Center Trainer who will design, deliver, and evaluate high‑impact training programs that prepare agents to exceed client expectations and deliver exceptional customer experiences.

Key Responsibilities

• Deliver engaging training sessions for new hires and existing agents across multiple client accounts...