**Chicago, IL, US**

**Salary Range:** $20.00 To $20.00 Hourly

**STATEMENT OF PURPOSE** **: The Call Center Team Lead position is responsible for supporting the Call Center Operations Leadership Team to ensure that we are consistently delivering an outstanding Customer Experience in every interaction.**

**The Team Lead assists the staff with handling complex patient scheduling issues and handling of calls related to UI Health patient concerns, and departmental workflow issues, utilizing all available resources.**

**Team Leads provide ongoing training for call center representatives, they monitor of agent call handling, and provide regular feedback to their manager on improving customer service as the subject matter expert.**

**KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:**

+ **Maintain up-to-date knowledge of both our internal policies and procedures, as well as our client’s; including adherence to the Privacy Act and HIP...