Full Time
Clerical
**Chicago, IL, US**

**Salary Range:** $48,000.00 To $50,000.00 Annually

**STATEMENT OF PURPOSE:** **The Contact Center Supervisor is responsible for direct oversight of a team of contact center agents in a world class, high performance contact center environment centered that focuses on customer satisfaction and retention, providing exceptional quality and value, and financial health of the organization.**

**Supervisors will provide ongoing monitoring of call handling and engage in regular feedback to agents about opportunities for improved customer service. This position oversees day-to-day contact center operations, including but not limited to training and developing staff, ensuring workflows are followed consistently and meet established standards, provide corrective action when necessary and as well as implement policies and procedures.**

**KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:**

+ **Adhere...