**Job title:**
Contact Center Planner Intern
**Your role:**
As a Contact Center Data Intelligence Intern, you will play a key role in transforming data into actionable insights that support decision‑making and enhance the customer experience across our Contact Center operations.
Your work will contribute to optimizing processes, improving productivity, and driving customer satisfaction.
In addition, the intern will actively participate in continuous improvement projects within the Contact Center area, supporting initiatives aimed at increasing efficiency and service quality. Strong Excel skills are essential for this role, and candidates should also have knowledge of Power BI and Power Automate to assist in building dashboards, automating workflows, and generating meaningful reports.
Improvement and automation activities will be primarily focused on supporting the scheduling management of Field Service Engineers, contributing directly to planning activities and enabli...