Transform contact center operations with Miratech as a Contact Center Operations & Optimization Consultant. Your expertise will guide operational strategies and drive measurable business outcomes.
In this vital role, you will assess current operations and develop a strategic roadmap for optimizing the contact center. Focusing on workforce management and customer engagement, your experience with Genesys Cloud will help realize the potential of this function. Successful candidates will possess a blend of operational leadership and strategic vision.
Key Responsibilities:
• Lead operational assessments focused on customer experience
• Define deployment strategies and customer engagement models
• Create detailed roadmap for performance improvements
• Identify opportunities using Genesys Cloud capabilities for optimization
• Partner with teams to implement continuous improvement practices
Requirements:
• 10+ years in contact center management roles
• Deep unders...