Contact Center Operations Transformation Lead in Dubai, UAE will drive operating model redesign, performance optimization and enterprise service governance across contact center environments. This role focuses on improving operational efficiency, workforce planning, customer journey optimization and cost control while establishing structured KPIs, SLAs and governance frameworks for sustainable service excellence.

• Country: UAE
• City: Dubai
• Industry: IT and Services
• Function: Operations-Plant Management
• Salary: monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

• Redesign and optimize contact center operating models to enhance efficiency and scalability
• Define and implement SLAs, KPIs and performance dashboards aligned with business objectives
• Establish governance framew...