Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!


Modivcare is looking for an experienced Contact Center Lead to join our team. This role is responsible for being the first point of contact for questions about our products and services through structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations , while also working diligently to resolve member concerns in an accurate and timely manner.



This role...
+ Provides guidance to a team of customer service reps.
+ Monitors and assess team interactions to ensure they are adhering to company policies and meeting established service quality standards.
+ Provides constructive feedback to team members for continuous improvement.
+ May conduct training sessions for new and existing team members...