Role Overview

Are you passionate about delivering exceptional customer experiences through cutting‑edge technology? Do you have a skill for understanding systems and an eye for process improvement? If so, we're seeking a skilled Telephony Specialist to join our dynamic team!

As a member of our CX Solutions team, you'll be at the forefront of implementing, administering, and maintaining telephony platforms for our clients, focusing on end‑to‑end cloud‑based contact center omni‑channel implementations (Zoom Contact Center experience will be a big plus) . You'll play a crucial role in enhancing customer service operations and driving digital transformation.

Key Responsibilities

• Collaborate with clients to understand business requirements and tailor solutions accordingly
• Configure and deploy telephony platforms
• Maintain and optimize existing implementations
• Provide technical support and troubleshooting