Job Title : Contact Center Architect (AWS Connect)

Remote or hybrid in Raritan, NJ

Rate : $65/hr.w2

Top Skills Required :

1. AWS Connect

2. AWS Connect Q

3. Contact Center technologies

Role Summary

We are seeking a Senior Amazon Connect Architect to own the architecture, stability, and evolution of a global, multi region Amazon Connect contact center platform supporting enterprise operations across NA, EMEA, and APAC. This is a hands on architect role, not L2/L3 support.

The role will act as the primary SME for Amazon Connect, AWS serverless integrations, contact center AI, and complex enterprise integrations.

Key Responsibilities

• Serve as primary architect & SME for Amazon Connect across multiple global regions

• Design and maintain highly available, region i...