Position Overview
Be recognised as a Senior Leader in a leading IT Services OrganizationYou'll join a high-performing business, backing talented individualsAbout Our Client
A leading global operations management and analytics company that partners with businesses to drive digital transformation and improve customer experience. The organization specializes in leveraging data, advanced analytics, AI, and cloud technologies to deliver innovative solutions across industries such as healthcare, insurance, banking, and utilities.
Job Description
This role is responsible for driving results in business and client transformation. This passionate, energetic, and service-centered role will lead and manage the Omni-channel cloud contact center platforms, Conversational AI IVR, Chat & VoiceBOTs, sentiment and speech analytics and contextual customer insights available for making human agents much smarter to drive business impact in our clients' ope...