Contact Center Advocate II

Location:Detroit Campus 2799 W. Grand Blvd Detroit MI 48202
Department:Radiology - Scheduling
Schedule:Full Time M-F 9AM - 5:30PM
About the Role

We are seeking a highly motivated and customer-focusedContact Center Advocate IIto join our busy call center team. Under minimal supervision, this role providesmulti-channel supportacross all Henry Ford Health services, interacting with physicians, administrators, patients, and other stakeholders. You will serve as a welcoming front door for all callers, delivering efficient and compassionate service while managing complex inquiries across multiple locations and practice groups.

Key Responsibilities

+ Perform all duties of a Contact Center Advocate II, with expanded scope across multiple service lines and locations.

+ Handle inbound and outbound contacts via phone, email, chat, and other channels.

+ Provide accurate information and suppo...