Job Description

Look after our customers while we look after you

Consumer Care / Customer Care

Permanent

Your role

Consumer Care Officer who is responsible for serving customers by providing product and service information, resolving product and service problems to ensure customer satisfaction and better customer experience. Being business minded with generating revenue by offering extended warranty, consumable & accessories products to consumers.

What You’ll Do

• Answer phones professionally and respond to consumers' enquiries (product, service & spare part information).
• Acquire detailed knowledge and understand the operation to resolve customer issues and promote good customer experience.
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify, promote, and cross sell products and services, inclu...