Overview

Duration: Initial 6-month contract with possible extension for 2026. Location: Remote – anywhere in Mexico.

Responsibilities

• Salesforce Deployment Leadership
• Lead end-to-end deployment of Salesforce modules for Field Sales and Customer Care.
• Collaborate with global and regional IT, business stakeholders, and external partners.
• Ensure alignment with global architecture and data governance standards.
• Change & Adoption Management
• Drive change management initiatives in collaboration with the Project Manager to ensure successful user adoption.
• Deploy training plans, onboarding materials, and support structures for field and care teams, tailored to the Mexican market.
• Process Optimization
• Identify and implement process improvements enabled by Salesforce capabilities.
• Harmonize workflows across sales and customer service functions.
• Stakeholder En...