Position Overview
Job Description
: SAP CRM Functional Consultant
We are seeking a highly skilled SAP CRM Functional Consultant to join our Yash AMS project team. The ideal candidate will have extensive experience with SAP CRM 7.0 EHP 2.0 and a strong understanding of Activity Management, Marketing, Service, and ERMS (Email Response Management System).
Key Responsibilities:
SAP CRM Implementation and Support: Lead the implementation and support of SAP CRM 7.0 EHP 2.0 modules within the AMS framework. Customize and configure SAP CRM solutions to meet ongoing business requirements. Provide continuous support and maintenance for SAP CRM projects, including troubleshooting and resolving issues. Activity Management: Design and implement activity management processes within SAP CRM. Ensure efficient tracking and management of customer interactions and activities. Develop and maintain activity management reports and dashboards.