Continuously builds and shares knowledge to deliver expert service within own scope of work drawing on expertise of others as needed and shares knowledge
Identifies and understands real needs and expectations of clients in a professional manner and shares with relevant team members
Responds to client complaints in a timely and effective manner and provides feedback on progress
Keeps clients updated with relevant and accurate information and involves them in decisions that affect them
Focuses on consistently delivering a positive client experience
Completes tasks in accordance with set procedures and guidelines
Takes care to perform all tasks precisely and accurately to minimise errors
Identifies and reports non-compliance to relevant stakeholders constructively
Continuously evaluates quality of own work and provides feedback on progress