Position Overview

You’re a master of workflows, and you know how to guide clients through an effortless customer journey. You’re at your best when you collaborate and can harness others’ insights to produce tangible process improvements and remarkable results. Passionate about protecting our planet, you’re eager to apply your skills to a role that promotes sustainability and energy conservation.

This role is a Program Specialist in the Conservation Assistance program area of the Conservation and Energy Management department. Reporting to the Program Manager, you will lead the development, implementation and ongoing administration of FortisBC’s programs that assist income‑qualified customers, charities and non‑profit housing providers to reduce energy costs and greenhouse gas emissions.

You will leverage a customer‑centric vision to simplify experiences, gather customer insights, and improve program reach and satisfaction. Your work will support customers...