Summary
Leads the market quality improvement team to achieve top exceptional quality against other automotive brands. Establishes an organizational structure for the Connected Vehicle Service Quality (CVSQ) Team; negotiates and coordinates with Fast Action & Solution Team (FAST), Subaru of America (SOA), Subaru Corporation (SBR), and suppliers; and promptly resolves quality issues. In particular, addresses quality issues that are related to infotainment and connected cars.

Primary Responsibilities

+ Leads the rapid resolution of infotainment- and connected car-related quality issues for vehicles sold in North America.

+ Works as leader in the investigation to understand who to go to and work with, what steps need to be taken, what information is needed for the investigation, and managing workload of team members.

+ Plans, develops, and operates the Connected Vehicle Service Quality (CVSQ) Team.
Implements the organizational strategy including b...