Ability to speak English clearly, distinctly and cordially with guests.
2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel .
Experience in handling different types of events with 80+ guests.
Guest services shipboard experience is an advantage.
Essential duties and responsibilities
Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Maintains the physical appearance and ambiance of the Concierge loun...