Take your career to new heights as a bilingual Team Leader at Concentrix, a top-ranking global organization that prioritizes inclusivity and growth. This role is centered on performance management and team engagement.
As a bilingual Team Leader, your primary responsibility will be managing call center associates to ensure effective service delivery. You will actively coach and mentor team members, addressing performance challenges while aligning with Concentrix's core values. Engage in meaningful connections and development opportunities within a diverse workplace.
Key Responsibilities:
• Oversee daily functions of call center associates
• Provide performance coaching on a weekly basis
• Create and monitor performance improvement strategies
• Clearly communicate expectations to team members
• Organize team meetings to enhance cohesion
Requirements:
• Relevant associate’s degree preferred
• Leadership experience of a minimum of 1 year
• Proficient in bo...