Provide Tier 2 technical support (diagnosis, analysis and troubleshooting and resolution for more complex network, client and end-user connectivity issues escalated by Tier 1 technical support staff).
Add and remove client devices (e.g., PCs, Thin Clients, VoIPs, VoSIPs, VTCs, DVTCs, peripherals, etc.) from networks.
Update and patch network equipment, firmware and software to ensure configuration and cybersecurity compliance.
Operate and maintain access control systems; and manage and configure MAC address authentication.
Administer network administrative accounts and access.
Operate and maintain network monitoring and analysis tools; and detect, analyze and resolve network infrastructure and systems problems.
Monitor and control network performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or de...