Position Overview
Job Description
Key contact for managing Non FHS customers (on demand) requests.
- Process customer Requests for Quotations (RFQ) adhering to established processes and guidelines.
- Manage the contract issuance and secure the customer's signature to finalize the order, following their acceptance of the pricing.
- Responsible to document exchange, loan or repair activity ensuring accuracy and paying attention to details.
- Ensure that customer requirements are processed in a timely manner based on part urgency and that high quality customer service is delivered at all times.
- Track and trace to ensure Core Unit has been returned by customer as per agreement, through regular communication.
- Manage all discrepancy related to Core unit returned by Customer (quality, lead time and technical standard).
- Act as the focal point for Customers when triggering FHS supply chain, repair and logistics team as required. Bu...