Lead, mentor, and manage a team of KYB Analysts, ensuring consistent quality and adherence to SLAs across the team.
Allocate and oversee team workload, monitor performance metrics, and drive continuous improvement in onboarding processes.
Act as the primary escalation point for complex KYB cases, key risks, and issues, ensuring timely resolution and communication to senior management.
Oversee the end-to-end review and verification of client onboarding applications, ensuring compliance with internal policies and regulatory requirements.
Maintain strong relationships with Relationship Partner Teams and liaise directly with clients as required to obtain all necessary supporting evidence for KYC due diligence.
Ensure effective 2-eyed and 4-eyed customer due diligence processes are followed, acting as a senior checker and sign-off authority.