The Role:

The purpose of this position is to ensure the efficient and accurate administration of

charge. To manage, regulate the life cycle of charge issued under the Law.

Responsibilities:

• Handling customer appeals.
• Respond to internal and external emails within SLA.
• Assist on request with the uploading whitelists to the system prior to reviewing contraventions.
• When required liaise with key suppliers.
• The role will become an expert in the full charging process and will be able and comfortable to professionally handle enquiries at any point.
• Escalation of issues or problems identified in any of the systems via the correct means.
• Provide relevant data and information to internal clients and suppliers as reasonably requested.
• Participate in all activities relating to continuous improvement and the development of the business.
• Respond effectively to fee...