Housing Complaints / Repairs Officer Role

Housing Solutions

Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries

City of London

Hybrid Working

Stage 1 Complaints
Repairs Administration

DUTIES

Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard
Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems
Own and administer all marketplace activity associated with quote review, acceptance and oversight.
Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation
Act as the first point of co...