About The Role

We are looking for a skilled and experienced Complaints Manager to join our team at HCR Law. This role involves handling various complaints that are raised against the firm, ensuring that they are addressed thoroughly and effectively in line with best practices and legal requirements. You will collaborate closely with Solicitors, Partners, and other senior staff members to resolve complaints and maintain the firm's high standards of service.

You will need to be emotionally intelligent and have excellent customer service skills to deal with complex, sometimes challenging situations. Your role will also involve overseeing and supporting junior team members to ensure they follow best practices in managing complaints.

Key Responsibilities

• Complaint Management:
  Manage and resolve complaints, ensuring they are handled fairly, promptly, and in line with internal processes and legal regulations.
• Collaborati...