Full Time - 37 hours Monday to Friday

This is a remote working role with the requirement to visit tenants and head office as necessary, therefore you MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle.

Role Details

This is an exciting opportunity to join our complaints team.  Complaints Managers are tasked to investigate and improve our services when residents tell us they are unhappy.  As we continue to listen and respond to the needs of our residents, we strive to resolve problems quickly and fairly so we have a dedicated team to this important part of our operational service to ensure parity and consistency.

We are seeking an experienced housing professional to join the team to deliver this service, with the overall purpose of,

• Providing a professional, responsive and complaint resolution service to residents, ensuring an empa...