This is an ideal opportunity for an experienced complaint handler to join a major UK bank based in Bristol working on a hybrid basis from the client office.

We are looking for experienced complaint handlers who are confident with the end-to-end complaints process to join an exciting contract.

What you’ll be doing:

• Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution.
• Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
• Review all of the information regarding each complaint case to reach a fair outcome for the customer.
• Write a detailed final response letter to the customer explaining the outcome clearly.
• Take responsibility for queries/issues through to resolution.
• Manage expectations of all internal and external customers.

What we’d like to see from...