The primary purpose of this role is to provide support, guidance, and oversee daily operations for both international and domestic complaints received by Canopius and their representatives. The role will be responsible for managing complaints operationally across all jurisdictions, ensuring requests, issues, and escalations are handled smoothly, and ensuring accurate information is captured to support the efficient running of the function. Strong internal and external stakeholder management is essential.

Responsibilities

• Be responsible for daily operational activities for complaints handling across multiple jurisdictions worldwide. Examples of this include ensuring we have an accurate record of complaints, monitoring regulatory deadlines and working with stakeholders to ensure they are met, and serving as the subject matter expert (SME) for complaint-related queries.
• Work closely with Lloyd’s globally to keep communication clear and smooth, align...