Complaint Officer & Service Centre Advisor (For UAE Nationals only)
About the role
The role provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards.
This role provides an opportunity to service clients who contact AIG through multi channels of the contact centre such as calls & emails for various requests ranging from product queries, policy servicing, initial claim document review and claim registration.
The role requires maintaining proper accurate records and performing duties in compliance with AIG / Regulatory guidelines & operational standards / procedures. Any deviation in the form of errors / risks must be reported to the Service Center manager.
To perform defined policy servicing activities – claim registrations, routing claim follow up requests & respond to client queries within stipulated SLAs.