What you’ll be doing:

• Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution. 


• Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence. 


• Review all of the information regarding each complaint case to reach a fair outcome for the customer. 


• Write a detailed final response letter to the customer explaining the outcome clearly. 


• Take responsibility for queries/issues through to resolution.


• Manage expectations of all internal...