Position Overview
- Developed and analyzed KPI reports to monitor performance trends and drive continuous improvement initiatives.
- Led performance appraisal processes to assess, coach, and enhance team member effectiveness.
- Managed U.S. benefits billing and reconciliation activities, ensuring accuracy, compliance, and timely resolution of discrepancies.
- Facilitated onshore stakeholder meetings to review project status, align priorities, and address operational concerns.
- Conducted end-to-end interviews for new hires, ensuring selection of qualified and culturally aligned candidates.
- Oversaw floor operations to maintain a productive, organized, and high-performing work environment.