Community Support Engineer (AMER Time Zone) Remote in AMER Region At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, seven days a week. If that sounds interesting to you and you… Enjoy problem-solving by reading and searching for answers. Love helping others and teaching your friends all about cryptocurrencies. . ...then please read on! Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently. What You Will Do Promptly respond to customer inquiries across multiple channels. Assist users in navigating the intricacies of managing digital assets. Provide above-and-beyond customer experie...